End-to-End Automation for the Infusion Therapy Lifecycle
From referral to reimbursement — every back-office task, handled.
Meet The AI Employee That Handles Your Back Office
No APIs. No integrations. Every step, fully automated. From intake to appeals, Mandolin logs into your systems and completes the entire patient access and revenue cycle — triage, benefits, PAs, scheduling, claims, and more. All the work of a full team, done faster, with zero handoffs.
Referral Intake and Triage
Mandolin instantly reads, interprets, and acts on referral forms, lab reports, and clinical notes — regardless of formatting or source. Using advanced multimodal AI, it extracts the right data points and intelligently routes each patient to the correct workflow, system, and care team — based on urgency, diagnosis, payer, and site-of-care logic.
It eliminates the bottlenecks of manual document handling and ensures nothing slips through the cracks, even across complex multi-site operations.
It eliminates the bottlenecks of manual document handling and ensures nothing slips through the cracks, even across complex multi-site operations.
Smart Document Routing
Each referral is read, understood, and sent to the right place — no guesswork required.
No Manual Review Required
Mandolin eliminates the need to sift through documents — everything’s handled automatically.
No EHR Integration
No integration needed — Mandolin logs in and works just like a staff member.
Benefits Verification
Mandolin performs full benefits investigations by navigating payer portals, extracting eligibility data, and making outbound calls — just like a trained back-office specialist.
The result: accurate coverage insights delivered at record speed, without manual effort.
The result: accurate coverage insights delivered at record speed, without manual effort.
Coverage checks
We run full benefits investigations across payers, including carve-outs and limitations.
Automated payer calls
Calls payers for reference numbers, eligibility, and status updates without delays.
Beyond the Portal
Confirms hidden coverage details through real-time payer calls.
Patient Out-Of-Pocket Estimation
Calculates patient out-of-pocket costs with precision — factoring in real-time benefits, site-specific fee schedules, GPO and 340B pricing, and drug acquisition costs. Highlights the most profitable site of care for each drug while keeping patient affordability front and center.
This enables smarter financial decisions at the point of intake, helping teams reduce friction, maximize margins, and improve patient access.
This enables smarter financial decisions at the point of intake, helping teams reduce friction, maximize margins, and improve patient access.
Profitability by Site of Care
Identifies the highest-margin option for each drug and payer setup.
Patient Cost Transparency
Surfaces accurate out-of-pocket costs upfront to reduce delays.
Smarter Intake Decisions
Balances patient affordability with financial performance in real time.
Prior Authorization
Connects across payer portals, sends required faxes, and follows up on status — automatically. Pulls in clinical documentation, reviews policy criteria, and prepares complete submissions that align with each payer’s rules. Every step — from chasing notes to tracking approvals — is handled behind the scenes.
Auto-Submits Multiple PAs
Handles complex cases requiring multiple submissions across payers or drugs.
Full PA Audit Trail
Captures and stores each step of the submission process for full compliance visibility.
Writes Back to the EHR
Saves completed PAs and notes directly into your system.
Claims Statusing and Appeal Automation
Tracks claim status automatically by making outbound payer calls and interpreting remits, so your team doesn’t have to spend hours chasing updates. When a denial is detected, the system assembles a draft appeal packet — pulling in payer-specific denial criteria, clinical documentation, and supporting notes. This helps teams respond faster and more accurately, accelerating revenue recovery and reducing the risk of missed appeal windows.
Tracks claim status automatically
Monitors claims through phone calls and remits — no waiting or wondering.
Prepares appeals
Auto-generates appeals with payer criteria, supporting notes, and documentation.
Speed up reimbursement
Helps you recover denied revenue faster, with less back-and-forth.
